Most EraGem rings are eligible for complimentary resizing
Rings marked “Free Resizing” can generally be resized up or down about two full ring sizes. If your desired size is within that range, you can place your order and enter the requested size in the Order Notes field at checkout. We will review the request before work begins and contact you if there are any concerns.
Many rings marked "Free Resizing" can be resized to fit beyond the two sizes rule, but there are sometimes physical limitations due to the ring's style, restricting how much they can be enlarged or reduced. For size changes greater than two sizes, or if you are unsure whether a ring can be resized to your desired size, please use the “Email Us” link on the product page before ordering.
Resizing Before Shipping
If a ring is marked as eligible for resizing, you may request your desired ring size using our Order Notes field during checkout. Use the order notes box to enter the REF number and requested size. Example: "REF AB87957 — resize to size 6.5"
We will review the request before work begins and contact you if the ring cannot be safely resized to the requested size. Resizing usually adds 3–5 business days before shipment.
Rings marked Final Sale are not eligible for resizing.
Finding Your Ring Size
For the best fit, use a recent professional measurement or measure a ring that already fits the intended finger well. Finger and ring measuring tools are available online, often for under $10. Search Amazon for “ring sizer measuring tool” and look for a set with multiple metal sizing rings that slide over the knuckle and finger and that include half sizes. Any other method, such as wrapping a string around a finger or using a paper cutout printed from the internet are not reliable methods to determine ring size.
Wider bands often fit more snugly and may need to be sized slightly larger. If you are unsure, please contact us before ordering and we’ll be happy to help.
Surprise Engagements
For surprise engagements where the ring size is unknown beforehand, we understand the challenge. In such cases, we're pleased to send the ring as is initially, accompanied by prepaid return packaging to maintain the surprise factor. We include a sizing kit so the exact size can be measured afterward without any guesswork. After the proposal, the return pack can be used to send the ring back to us for our complimentary resizing service. We prioritize prompt service, recognizing that the bride-to-be likely wants to wear her new ring without delay.
What if I get the size wrong?
If you've already taken advantage of our complimentary resizing (either prior to shipping or after your proposal), but the size still isn't right, we offer resizing service after delivery when possible. Post-delivery resizing starts at $65, plus applicable shipping costs, and varies depending on the ring and the amount of size change required. We do not offer resizing on rings purchased elsewhere.
Warranty and Returns
Ring resizing or alterations performed by EraGem ensure that the item remains eligible for our 60-day money back guarantee and our service warranty.
Any alterations or resizing conducted by an external jeweler may void both our money back guarantee and our service warranty. Therefore, we kindly ask you to reach out to us for any issues or service required. EraGem places great emphasis on providing exceptional customer service after the sale.
