EraGem Policies

 

 

Payments

We accept the following payment methods through our secure check-out system:

Credit Cards: American Express, Visa, Mastercard, and Discover. All credit card transactions are subject to address verification. Our merchant system is secure and requires that we verify the registered billing address with the issuing bank prior to shipment of your order.

Financing: We partnered with Bread® to offer easy financing so you can buy now and pay over time.

GET MY RATE

Applying is easy and financing terms are clear. You get a decision in seconds, you aren't required to buy, and checking your rate does not affect your credit score.

Paypal: The trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.

If you are interested in any of the following payment options, please call us at (800) 417-1925 and we will gladly assist:

Layaway: Contact us with the piece of jewelry you are interested in to work out a layaway schedule.

Check/Money Order: Make checks payable to EraGem. Address: 12000 NE 8th St Suite 101, Bellevue WA 98005 USA.

Bank Wire Transfers: Contact us If you prefer to arrange payment through your bank.

 

 

Free Fully Insured Shipping

Domestic

We ship all orders securely via USPS or FedEx. For USPS, we ship via Priority Mail with signature required, if you choose Fedex Overnight, packages will be delivered overnight by 10:30AM. We require signature on all orders.

International

We ship all international orders via FedEx International free of charge. IMPORTANT: Many countries charge an import duty or customs fees. Any duties imposed by countries for importing our items are the buyers responsibility.

Tracking you order

Once your order ships, you will receive an email confirmation that provides a USPS or FedEx tracking number. This permits you to track your package online.

 

 

Returns

60 Day 100% Money Back Guarantee - Free Insured Return Shipping in the USA

We continuously strive to offer our customers the highest quality jewelry and customer service. We stand behind the authenticity and quality of each item we sell; however, if you are unhappy with your purchase for any reason, you may return it within 60 days for a full refund of the purchase price.

1. Returns must be sent back to us within 60 days from the date you received them.
2. We appreciate original invoices and any paperwork be included with the return.
3. Merchandise needs to be unused (gentle wear is ok) and in the same condition as it was received. Rings resized (or items altered) by EraGem are still fully eligible for full refunds. Jewelry that has been altered by an outside goldsmith or damaged may not be accepted.
4. You will be issued a 100% refund of the purchase price credited back to the original payment method within 24 hours of receipt of the return. Certain payment methods may take 1-3 business days to fully process back to your account after the refund has been initiated.
5. International Returns: Refunds will be 100% of the purchase price only. Any customs or import duties, brokerage fees, or taxes paid on shipments and the cost to send back the return would be the puchasers responsibility. Refunds on taxes and duties on returns may be available from your country's customs department. Insurance is recommended as we are not responsible for items lost or damaged in transit for returns sent from outside the USA. On export forms please clearly state that it is a return to reduce the chances of items being held up in customs.

Please note: Complimentary returns are expensive for our company but we feel it is important to offer our customers the opportunity to try our pieces risk free. Abuse of our return policy to “borrow” jewelry hurts our family business and may result in EraGem refusing continue to do business with customers we feel are abusing this generosity.

Instructions

To initiate a return, simply email us at shipping@eragem.com to request an insured prepaid Fedex label. Whenever possible, we recommend sending the jewelry back in our original packaging as it is designed to protect the jewelry in transit and be discreet.

For International Returns, Mail To: 

Michael Magnotti
c/o Era
12000 NE 8th St
Suite 101
Bellevue, WA 98005
ph (800) 417-1925

 

 

Warranty

A piece of fine jewelry should last a lifetime but it may require some service along the way. We understand that vintage and antique items have unique qualities as well that may differ from newly manufactured jewelry. EraGem offers a lifetime warranty on every piece of jewelry we sell.

Any issues present with an item upon receipt and for up to one year after will be covered free of charge and a return shipping label will be provided to get the piece back to us for alteration/repair. Many of the items EraGem sells are vintage and may not have been worn for many years so issues like loose stones or snaggy prongs are present they often aren't detectable until an item is worn around a bit. We do our best to address and restore items fully prior to shipping.

Issues may occur after the first year of ownership as well and we hope you allow us to service your item for as long as you own it. We offer complimentary cleaning and stone tightening for the life of the ring that includes re-tipping prongs when necessary. In the case of normal daily wear these services will all be covered free of charge. We only ask that you cover the cost to safely ship the items back to us for service after the first year which is normally $10-$20 through insured priority mail.

We also understand that even through normal daily wear that sometimes accidental damage may occur to an item. If damage occurs at any time we will always offer to repair your item, only charging you our cost for any repairs, and in this circumstance we also ask that you cover the cost to ship it back to us for the repair.

EraGem highly recommends having your jewelry insured personally as well for issues like loss and theft.

Bellevue Jewelry Showroom

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Hours:
Monday-Friday 10-6pm
Saturday 10-4pm

12000 NE 8th St
Suite 101
Bellevue, WA 98005
(425) 454-1802
(800) 417-1925