EraGem Policies

Payment
Shipping - always free!
Layaway
Returns - 60 day no question money back!

 

Payment

We accept the following payment methods through our secure check-out system:

Credit Cards: American Express, Visa, Mastercard, and Discover. All credit card transactions are subject to address verification. Our merchant system is secure and requires that we verify the registered billing address with the issuing bank prior to shipment of your order.

International Credit Cards: If you are outside the U.S.A. and would like to use your credit card, you will need to sign up for paypal and add the card to your paypal account and check out with us using paypal.

Paypal: The trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.

Check/Money Order: Payable to EraGem. Address: 12000 NE 8th St Suite 101, Bellevue WA 98005 USA.

Bank Wire Transfers: If you choose to arrange payment through your bank call us at (206) 832-6850.

Shipping (always free with us!)

Domestic

We ship all orders securely via USPS or FedEx. For USPS, we ship via Priority Mail with signature required, if you choose Fedex Overnight, packages will be delivered overnight by 10:30AM. We require signature on all orders.

International

We ship all international orders via FedEx International free of charge. IMPORTANT: Many countries charge an import duty or customs fees. Any duties imposed by countries for importing our items are the buyers responsibility.

Tracking you order

Once your order ships, you will receive an email confirmation that provides a USPS or FedEx tracking number. This permits you to track your package online.

Layaway

Flexible Layaway Available

If you are interested in our no interest layaway, please contact us with the piece of jewelry you are interested in to work out a layaway schedule.

Returns

60 Day Return Policy

We continuously strive to offer its customers the highest quality of service. We stand behind the authenticity and quality of each item we sell. However, if you are unhappy with your purchase, you may return it within 60 days, subject to the following conditions.

1. Returns must be sent back to us within 60 days from the date you received them.
2. Your original Sales Invoice must be included in your return package.
3. Merchandise must be unused and in the same condition as it was shipped. Merchandise that has been used, altered, or damaged will not be accepted.
4. You will be issued a 100% refund minus any shipping charges paid via the payment method used originally.
5. On International orders, refunds also will not include any customs or import duties, brokerage fees, or taxes paid on shipments.

We reserve the right to block any user from the website who abuses the Return Policy and continually returns merchandise.

Instructions

Send returns to:

EraGem
12000 NE 8th St
Suite 101
Bellevue, WA 98005

Damaged Returns

We are not responsible for items lost or damaged in shipping. We recommend insuring the item(s).