EraGem Policies

Payment
Shipping - always free!
Layaway
Returns - 60 day no question money back!
Warranty

 

Payment

We accept the following payment methods through our secure check-out system:

Credit Cards: American Express, Visa, Mastercard, and Discover. All credit card transactions are subject to address verification. Our merchant system is secure and requires that we verify the registered billing address with the issuing bank prior to shipment of your order.

International Credit Cards: If you are outside the U.S.A. and would like to use your credit card, you will need to sign up for paypal and add the card to your paypal account and check out with us using paypal.

Paypal: The trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions.

Check/Money Order: Payable to EraGem. Address: 12000 NE 8th St Suite 101, Bellevue WA 98005 USA.

Bank Wire Transfers: If you choose to arrange payment through your bank call us at (206) 832-6850.

 

Shipping (always free with us!)

Domestic

We ship all orders securely via USPS or FedEx. For USPS, we ship via Priority Mail with signature required, if you choose Fedex Overnight, packages will be delivered overnight by 10:30AM. We require signature on all orders.

International

We ship all international orders via FedEx International free of charge. IMPORTANT: Many countries charge an import duty or customs fees. Any duties imposed by countries for importing our items are the buyers responsibility.

Tracking you order

Once your order ships, you will receive an email confirmation that provides a USPS or FedEx tracking number. This permits you to track your package online.

 

Layaway

Flexible Layaway Available

If you are interested in our no interest layaway, please contact us with the piece of jewelry you are interested in to work out a layaway schedule.

 

Returns

60 Day Return Policy

We continuously strive to offer its customers the highest quality of service. We stand behind the authenticity and quality of each item we sell. However, if you are unhappy with your purchase, you may return it within 60 days, subject to the following conditions.

1. Returns must be sent back to us within 60 days from the date you received them.
2. Your original Sales Invoice must be included in your return package.
3. Merchandise must be unused and in the same condition as it was shipped. Merchandise that has been used, altered, or damaged will not be accepted.
4. You will be issued a 100% refund minus any shipping charges paid via the payment method used originally.
5. On International orders, refunds also will not include any customs or import duties, brokerage fees, or taxes paid on shipments.

We reserve the right to block any user from the website who abuses the Return Policy and continually returns merchandise.

Instructions

Send returns to:

EraGem
12000 NE 8th St
Suite 101
Bellevue, WA 98005

Damaged Returns

We are not responsible for items lost or damaged in shipping. We recommend insuring the item(s).

 

Warranty

A piece of fine jewelry should last a lifetime but it may require some service along the way. We understand that vintage and antique items have unique qualities as well that may differ from newly manufactured jewelry. EraGem offers a lifetime warranty on every piece of jewelry we sell.

Any issues present with the ring upon receipt and for up to one year after will be covered free of charge and a return shipping label will be provided to get the piece back to us for alteration/repair. Many of the items EraGem sells are vintage and may not have been worn for many years so issues like loose stones or snaggy prongs are present they often aren't detectable until an item is worn around a bit. We do our best to address and restore items fully prior to shipping.

Issues may occur after the first year of ownership as well and we hope you allow us to service your item for as long as you own it. We offer complimentary cleaning and stone tightening for the life of the ring that includes re-tipping prongs when necessary. In the case of normal daily wear these services will all be covered free of charge. We only ask that you cover the cost to safely ship the items back to us for service after the first year which is normally $10-$20 through insured priority mail.

We also understand that even through normal daily wear that sometimes accidental damage may occur to an item. If damage occurs at any time we will always offer to repair your item, only charging you our cost for any repairs, and in this circumstance we also ask that you cover the cost to ship it back to us for the repair.

EraGem highly recommends having your jewelry insured personally as well for issues like loss and theft.