When Brooke Bene grasped the handlebar of the No. 2 train from Atlantic Terminal on Long Island, she knew something was wrong. She didn't hear that familiar clink she'd gotten used to since April – the sound of her engagement ring.
Bene searched her belongings, but soon realized what had happened. She'd taken off the ring to apply hand lotion on an earlier train, and the ring must have been lost there.
Enter the Long Island Rail Road (LIRR) team of Deanna Teemer and Tim Parrett. Teemer answered Bene's call at customer service in Penn Station. The 13-year veteran of the LIRR started her career as a ticket clerk, but has been a successful customer service officer for two years. It's not hard to see why.
Teemer didn't waste a moment in contacting Parrett, the conductor of the train Bene had lost her ring on. Parrett, who has put in 15 years with the LIRR, immediately made a sweep of the compartments and ended up finding the two-carat diamond and sapphire engagement ring stuck between two seat cushions.
The ring was immediately returned to a very happy bride-to-be.